Dvara Research Releases Report on MFIN’s CGRM – Findings and Recommendations
India, October 11, 2023: Microfinance Institutions Network (MFIN), the premier industry association and RBI recognised Self-Regulatory Organization (SRO) has made public its Study Report by Dvara Research on its Customer Grievance Redressal Mechanism (CGRM). MFIN’s CGRM was set-up in 2015 in response to the RBI mandate of having a grievance and dispute redressal mechanism for […]
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