How Technotask is Redefining Customer Experience and Setting New Industry Benchmarks
Bhopal, India, September 03, 2024: Customer experience can make and break a business. One company is making its mark in the industry with its innovative approach and impressive results — Technotask Business Solutions Pvt. Ltd. Founded just four years ago in Bhopal, this company has rapidly emerged as a leader in the outsourcing industry, thanks to its experienced management, AI-driven innovation, and outstanding service delivery.
Since its inception in 2020, Technotask has expanded to 17 delivery centres across India, Egypt, and the UAE, serving more than 40 clients in various industries with an active workforce of 5400 people and maintaining a client retention rate of 98%. These numbers reflect a commitment to excellence that’s reshaping the industry.
The company remains committed to its vision of providing a “360° Customer Experience that is Real • Virtual • Scalable”.
What Sets Technotask Apart?
Technotask’s global reputation is built on several key strengths:
• Comprehensive Service Portfolio: From Contact Center Solutions to AI-powered Customer Experience Products, Technotask offers end-to-end services for all types of businesses and their unique needs.
• Innovative, Scalable Solutions: Leveraging cutting-edge AI technology, Technotask enhances customer experiences and operational efficiency while ensuring your business can seamlessly scale its operations.
• Multilingual Capabilities: Supporting all Indian Regional Languages and 10 International languages, Technotask caters to a global audience with a diverse talent pool.
• Cost Efficiency: Technotask’s global operations and innovative approach deliver high-quality services at competitive rates due to its strategic presence in Tier 2 & Tier 3 cities.
• Experience Across Industries: With a diverse client base, Technotask brings cross-sector expertise to every partnership, be it E-commerce, Fintech, Foodtech, SaaS or E-Governance.
Syed Adil Husain, CEO of Technotask, explains the company’s vision: “We saw AI not as a threat, but as an opportunity to enhance our capabilities. By combining AI-driven tools with our highly skilled human agents, we can deliver a level of service that sets new standards in the industry.”
Technotask is PCIDSS, ISO and IEC compliant and follows Data Security measures to ensure the safety of their client’s data. Prioritising physical security, compliance, and stringent asset management are other significant factors determining exceptional customer experiences.
Technotask’s influence also extends to the public sector, with a growing focus on e-governance projects. From working with State Electricity Boards to supporting Ministry of Urban Development initiatives, the company plays a crucial role in the digital transformation of government services.
As the global business process outsourcing market grows, Technotask is well-positioned to lead the charge with 48 Lines of Business, including Chat, Email, Voice, Cataloging, ORM, Social Media, and more.
For businesses seeking to elevate their customer experience in an increasingly competitive global marketplace, Technotask offers a partnership that goes beyond traditional outsourcing. It’s an opportunity to be part of a visionary approach that’s not only transforming industries but also changing lives.
For more information, visit their social media handles:
Linkedin: https://www.linkedin.com/company/technotaskglobal/
Instagram: https://www.instagram.com/technotaskglobal
Facebook: https://www.facebook.com/technotaskglobal/
YouTube: https://www.youtube.com/channel/@technotaskglobal
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Technotask
outsourcing
customer experience
BPO
call centre